Overview

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Eligibility for Returns/Refunds

• Requests must be made within 7 days of delivery (you can change this rule as needed).
• Items must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, certain items (such as opened personal care products) may not be eligible for return.

Damaged / Wrong / Missing Items

If you received a damaged product, wrong item, or your order is incomplete, please contact us within 48 hours of delivery with clear photos/video and your order number.

Non-Returnable Items

• Opened/used items
• Products with broken seals (where applicable)
• Sale/discounted items (optional — remove if not applicable)
• Gift cards (if applicable)

Refund Process

• Once your claim is approved, we will arrange a replacement or refund based on the situation.
• Refunds (if approved) are processed to the original payment method where possible. For cash-on-delivery orders, refunds may be processed via bank transfer or store credit.
• Processing time can take 5–10 business days depending on the payment provider/bank.

Return Shipping

If a return is approved, return shipping instructions will be shared. Shipping costs may be the customer’s responsibility unless the return is due to our error (wrong/damaged item).

Order Cancellation

Orders can be cancelled before they are dispatched. Once shipped, the order cannot be cancelled and will follow the return/refund process.

Contact Us

If you have any questions about this Refund Policy, please contact us using the details below.